Terms and Conditions

Thank you for your purchase and/or request.







1.1 “Agreement” means the entire contents of this document, plus supplements listed below

1.2 “Copyrights” means the exclusive and assignable legal property rights, given to the (this business) to print, publish, perform, film, or record literary, artistic, or musical material.



2.1  All Invoices terms are Pre-paid or COD unless other terms are approved in writing.

2.2 Payments are subject to the Building and Construction Industry Security for Payments Act. (Late payments) on any invoice will make all invoices immediately due and payable with late interest and costs.

2.3 Late interest is the greater of 0.06% daily or the NAB interest rate on Credit Card Cash Advances. Interest is compounding and calculated as Balance on invoice + Late Interest calculated from invoice date if late = New Balance each day + Late interest, compounding daily.



3.1 This refund policy does not apply to goods which have been worn or used, damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken.

3.2 All products must be returned in their original condition.

3.3 All postage and insurance costs are to be paid by the buyer.

3.4 We recommend that you return the product via Registered post and that you pre pay all postage.

3.5 You assume any risk of lost, theft or damaged goods during transit; therefore we advise you take out shipment registration of insurance with your postal carrier.

3.6 We will not be responsible for parcels lost or damaged in transit if you choose not to insure. 

3.7 You can ask for your preference of a free repair, replacement or refund, but you are not always entitled to one. For example, the consumer guarantees do not apply if you got what you asked for but simply changed your mind, found it cheaper somewhere else, decided you did not like the purchase or had no use for it.

3.8 If you have a minor problem with a product or service, the business can choose to give you a free repair instead of a replacement or refund. When you have a major problem with a product, you have the right to ask for your choice of a replacement or refund. 

3.9 You are entitled to return a product if you believe that there is a problem. You are generally responsible for returning the product if it can be posted or easily returned.



4.1 Timing and delivery of goods and/or services are estimated and take into account availability of goods and service.

4.2 Delivery times may vary from time to time and we shall attempt to keep you informed where practical if any delays are anticipated.

4.3 Generally goods are dispatched from the warehouse within 2 working days.

4.4 Service deliveries are estimated at time of booking and/or payment and may vary from time to time.



5.1 The customer/client is responsibile for it's own internal decision-making and purchase orders, proofreading, and inspections and we shall rely on the customer request only as a service or goods request. 

5.2 Any information or advice is general in nature and the customer/client is responsibile for determining or confirming the goods or service requested are suitable for its needs and may not later expect a change without further costs.



We regard customer privacy as an important part of our relationship with our customers. The following privacy policy applies to all our customers, clients, users, and conforms to Internet privacy standards.

If you have questions or concerns regarding this statement, you should first contact our Privacy Officer at 1300799409.

6.1 Collection of Information: In order to use our websites, we may require information from you in order to provide the best service possible. All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including Email. Any information collected by us is collected via correspondence from you or your company. This may be via the telephone, Email, mail, fax or directly through our website.

6.2 Use of Collection Information: Any details collected from our customers is required in order to provide you with our products and/or services, and a high level of customer service. Correspondence is recorded in order to provide service references, and to assist in our staff development.

6.3 Storage of Collected Information: The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. If you have any questions about security on our Website, you can email us or call 1300 799 409.

6.4 Access to Collected Information: If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us or call 1300 799 409.

6.5 Orders: If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, Email, and postal address) and financial information (such as credit card number, expiration date). We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.

6.6 Communications: We use personally identifiable information for essential communications, such as Emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional Emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us or calling 1300 799 409. You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.

6.7 Third Parties: We may at our discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service. These third parties are prohibited from using your personally identifiable information for any other purpose. We do not share any information with third parties for any unknown or unrelated uses.

6.8 Legal: We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.

6.9 Links: Links on our sites to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the customOZ groups of companies and business names.

6.10 Changes to Privacy Policy: If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by Email, or by means of a notice on our homepage. 


7. TERMINATION: We reserve the right to terminate our agreement, or the supply of goods and/or services at any time without notice.


8. COPYRIGHTS: We retain copyright for any goods, services, or documents that are produced, owned, created, assigned by us or to us.


9. LEGALITIES: The court jurisdiction for our goods and/or services is based in Sydney, NSW, Australia.


10. ANY AND ALL OTHER TERMS AND CONDITIONS: We may from time to time vary, amend, include other terms and conditions. 

Expert Author

Ric Mejias, EzineArticles Basic PLUS Author